Swiftcomplete Ltd (‘Swiftcomplete’) takes the protection of your personal information very seriously.
Swiftcomplete provides an online portal and various APIs for estate and letting agents to create content for property listings. We use a combination of open-source data and our own data to provide services to our customers, including geolocation, content generation and marketing solutions.
Swiftcomplete is committed to protecting and respecting your privacy, and complies with The General Data Protection Regulation 2016 (‘GDPR’) and other applicable data protection laws.
Swiftcomplete’s registered head office is within the United Kingdom:
Company registration number: 11211428
From our website
When you visit https://www.swiftcomplete.com or https://www.instantfloorplans.com, we collect the IP address of the device that you are using. This data is anonymous and we cannot identify you at this point. We collect this information to determine where customers drop out of our website, so that we can improve the user experience for current and future customers.
On our contact form, we collect your name and email so that we can respond to your query. You may optionally provide your phone number and company name, to help us better deal with your query. We will store the provided information in our CRM, and only use it to contact you about your specific query.
When you use the contact form, your IP address will be associated with your query and we will be able to identify you.
At conferences or events
Swiftcomplete receives a list of attendees who consent to their information being shared, for example by having their conference badge scanned at our stand. You may also choose to leave a business card with a member of our team. We collate this information, enter it into our CRM system and use it to contact you about our relevant services.
When you create an account
On our registration form, we collect your email address, which we use to contact you about your account. We also collect:
When you subscribe to a service
Once you’ve created an account, you can subscribe to one of our services. In order to do this, we need to collect:
Swiftcomplete uses third party software, which will have access to personal information as follows:
Hubspot provides Swiftcomplete with CRM software, which stores all of the information that you provide to us. We use Hubspot to manage your account and to record any communication between us and our customers, including emails, phone transcripts and live chats.
Stripe provides Swiftcomplete with payment processing, and securely stores your payment information and billing details.
Google Analytics provides Swiftcomplete with website and data analysis. Google Analyics has access to your anonymous IP address, which it uses to measure the pages that you visit so that we can improve our site.
Hotjar provides Swiftcomplete with website recording and feedback tools, which we use to identify and eliminate usability issues with our website. Hotjar has access to your anonymous IP address, and also records mouse clicks, movements and pages that you visit. Hotjar doesn’t record sensitive information such as keystrokes, and we don’t link customer accounts to Hotjar sessions (although it would be technically possible if you signed in to an account).
Drift provides Swiftcomplete with live chat, which we use to handle enquiries and support cases in a similar way to our contact form. Drift has access to your anonymous IP address, and additionally your email address (if you choose to provide it), and any text that you type into the tool. When we receive a message from you via Drift, we will add it to our CRM system and associate it with you, if you have an account with us.
If you consent to receive marketing messages from Swiftcomplete, each message will contain an unsubscribe link, which you can use at any point to stop receiving optional marketing messages.
If you unsubscribe from marketing messages, you will still receive important messages, such as invoices and receipts, if you have an account with us.
We never sell or provide your personal information to third party companies for marketing purposes.
If you have provided your personal information for marketing purposes only (e.g. to subscribe to a mailing list), we will retain your information until you unsubscribe from communications.
If you have created an account, we will retain your personal information for as long as you have a working relationship with us. If you no longer have a working relationship with us, we will retain relevant information as required by law for 6 years, to comply with HMRC auditing policy.
If you have a request under GDPR, you can send it to firstname.lastname@example.org, or by post to:
Sometimes things can go wrong, and you may wish to make a complaint. We take complaints extremely seriously, and we’ll work with you to deliver a satisfactory outcome. If you have a complaint regarding our use of your personal information, please email us at email@example.com, or contact us by post at:
In order for us to properly research your complaint, we will respond within 20 working days.
If you aren’t satisfied with our response, you have the right to complain to the Supervisory Authority by email at firstname.lastname@example.org, or by post at: